Privacy Policy

Personal Information

When you submit an application or contact us, we collect: full name, email address, phone number, government-issued ID type and number, home or business address.

Business Information

We collect information about your business including: legal business name, Employer Identification Number (EIN), business structure, industry, years in operation, business address, and state of registration.

Financial Information

We collect financial data necessary to evaluate your application including: requested funding amount, intended use of funds, and uploaded bank statements.

Document Uploads

We collect copies of documents you upload including government-issued ID, EIN confirmation letter, bank statements, and business registration documents.

Technical Information

We automatically collect certain technical information when you visit our website including: IP address, browser type, device type, pages visited, and time spent on pages. This is collected via cookies and analytics tools.

Application Processing

To review, evaluate, and process your funding application.

Identity Verification

To verify your identity and the legitimacy of your business.

Communication

To send you application status updates, approval notifications, and support responses.

Legal Compliance

To comply with applicable laws, regulations, and regulatory requirements including anti-money laundering (AML) and Know Your Customer (KYC) obligations.

Service Improvement

To analyze usage patterns and improve our platform and Services.

Fraud Prevention

To detect, investigate, and prevent fraudulent applications and illegal activity.

Licensed Lending Partners

For loan applications, we share your information with our licensed lending partners who underwrite and fund the loan. These partners are bound by their own privacy policies and applicable lending regulations.

Payment Processors

We share payment information with Stripe, our payment processor, to collect fees. Stripe's privacy policy governs their use of your payment data.

Service Providers

We may share information with trusted service providers who assist us in operating our platform, subject to confidentiality agreements.

Legal Requirements

We may disclose your information if required by law, court order, or government authority, or to protect the rights and safety of DesertSprings and its users.

We Never Sell Your Data

DesertSprings LLC does not sell, rent, or trade your personal or business information to any third party for marketing or commercial purposes. Ever.

Encryption

All data transmitted through our platform is protected with 256-bit SSL/TLS encryption — the same standard used by major financial institutions.

Secure Storage

Your data is stored on secure, access-controlled servers. Document uploads are stored in encrypted private storage and are not publicly accessible.

Access Controls

Access to your personal data within our organization is restricted to authorized personnel on a need-to-know basis.

Breach Notification

In the event of a data breach that affects your personal information, we will notify you within 72 hours of becoming aware of the breach, in accordance with applicable law.

Application Data

We retain application data for a minimum of 7 years to comply with financial recordkeeping regulations.

Account Data

If you create an account on our platform, your data is retained for the duration of your account and for 3 years after account closure.

Deletion Requests

You may request deletion of your personal data by contacting privacy@desertsprings.com. Please note that we may be required to retain certain data for legal and regulatory compliance purposes.

Access

You have the right to request a copy of the personal data we hold about you.

Correction

You have the right to request correction of inaccurate or incomplete personal data.

Deletion

You have the right to request deletion of your personal data, subject to legal retention requirements.

Opt-Out

You may opt out of non-essential communications at any time by clicking "unsubscribe" in any email or contacting us at privacy@desertsprings.com.

California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information (we do not sell personal information).

Essential Cookies

We use essential cookies necessary for the operation of our website including session management and security.

Analytics Cookies

We use analytics cookies to understand how visitors use our website. This data is aggregated and anonymized.

Managing Cookies

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

Age Restriction

Our Services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us immediately at privacy@desertsprings.com.

Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We will notify registered users of material changes via email.

Privacy Inquiries

For privacy-related questions or to exercise your rights, contact our Privacy Officer at: privacy@desertsprings.com · DesertSprings LLC · 2450 S Gilbert Rd, Suite 210, Chandler, AZ 85286